Chery Riverland is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Chery Riverland manages personal information. It is structured as follows:

1. Personal information Chery Riverland collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Chery Riverland and complaints
10. Changes to Privacy Policy

1. Personal information Chery Riverland collects

The main types of personal information Chery Riverland collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Chery Riverland such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Chery Riverland's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Chery Riverland's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Chery Riverland's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Chery Riverland.

Chery Riverland collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Chery Riverland keeps of telephone calls, or emails received, or messages sent to Chery Riverland or posted on Chery Riverland's pages on social media);
• Chery Riverland's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Chery Riverland collects personal information in connection with running its business directly from the individual concerned. On occasion Chery Riverland may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Chery Riverland stores personal information in electronic and paper form.

Chery Riverland uses and discloses personal information as follows:

• to source vehicles and sell them to Chery Riverland's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Chery Riverland's customers and prospective customers;
• to obtain products, services or information from Chery Riverland's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Chery Riverland knows about them);
• to operate and manage Chery Riverland's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Chery Riverland. For example, Chery Riverland may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organisation of events and for the purpose of obtaining advice and managing its affairs. Chery Riverland also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Chery Riverland uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Chery Riverland uses in the operation of the computer program is browsing history on Chery Riverland's websites, name, contact information, and other information you may input into Chery Riverland's websites. The level of human oversight Chery Riverland provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Chery Riverland's staff.

4. Cookies

Chery Riverland uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Chery Riverland's web server. Chery Riverland may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Chery Riverland's platforms and those social media platforms. Chery Riverland's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Chery Riverland's website.

5. Links to other websites

Chery Riverland's website may contain links to third party websites. Chery Riverland does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Chery Riverland and do not wish to receive these communications from Chery Riverland in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Chery Riverland.

7. Overseas transfers

Chery Riverland's website/s are hosted in Australia. On occasion, a third party service provider Chery Riverland engages or that Chery Riverland is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Chery Riverland holds about them by contacting Chery Riverland during business hours on (08) 8582 3644 or via the contact page.

Chery Riverland may require an individual making a request to verify their identity before processing their request.

Chery Riverland will aim to respond to all requests promptly and within 30 days.

Chery Riverland may refuse a request where permitted or required by law. Chery Riverland will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Chery Riverland and complaints

If you have any queries, concerns or complaints about how Chery Riverland handles your personal information please contact Chery Riverland during business hours on (08) 8582 3644 or via the contact page. Chery Riverland may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Chery Riverland can understand the nature of your concern. In most cases, Chery Riverland will ask that you put your request in writing.

Chery Riverland takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Chery Riverland's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (08) 8582 3644
• Mailing Address: 1378 Old Sturt Hwy, Berri, SA, 5343

10. Changes to Privacy Policy

Chery Riverland may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.